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About the Presenter 

Stephen Mally, CFRE is a 30 year fundraising and non-profit veteran having worked in the US, Europe and Asia-Pacific. Mally’s deep expertise across diverse organisations led him to create his own consultancy, FundraisingForce in 2014.

FundraisingForce is a boutique consulting firm specialising in assisting non-profit organisations to improve efficiencies and effectiveness in fundraising and non-profit management.
Take-aways you will gain from this webinar include:
  • How to apply the latest findings.
  • Develop key performance metrics for your organisation.
  • Enhance customer service across your organisation. 
  • Work toward a more donor-centric organisation.
  • Understand how to get involved in
    mystery shopping.

Join us as Not-for-Profit expert Stephen Mally, CFRE discusses the background and importance of mystery shopping in the Asia-Pacific region.

Webinar Series
Secrets to NFP Mystery Shopper
with Stephen Mally, CFRE of FundraisingForce

12:00pm - 1:00pm AEST
19th August, 2015

What are the secrets to providing outstanding donor/member service at your organisation?